FAQ

No. We are manufacturers and distribute our products exclusively through authorised official retailers. If you wish to purchase one of our products, you may do so through our authorised points of sale.

You can visit the Contact page and write to us. It is easier to advise you depending on what you are looking for, as not all retailers carry the same products.

Sales, delivery and shipping conditions depend on the retailer where the purchase is made. Essenzia Dormire is solely the manufacturer.

Financing options depend on the store where the product is purchased.

Returns and exchanges are handled directly by the point of sale, according to their commercial policy.

We manufacture different technologies adapted to various sleep needs. We work with pocket springs, technical foam, memory foam and hybrid systems. Each model includes detailed technical specifications on its product page.

The appropriate firmness depends on your body type, sleeping posture and personal preferences. Medium firmness is a balanced and versatile option. Firm firmness provides greater support and stability. Soft or medium-soft firmness offers greater adaptability. If you have doubts, you can use our sleep advisor available on the website.

You can use our online sleep advisor available on the website. You may also send us your enquiry indicating your weight, usual sleeping position and firmness preference.

Pocket springs provide greater motion independence and improved ventilation. Technical foam or memory foam offers enhanced adaptability and pressure relief. Hybrid systems combine structural support and comfort.

It is the mattress’s ability to absorb the movement of one person without affecting the other side of the bed.

Not all models are compatible with every support system. Pocket spring mattresses require firm or upholstered bases. Articulated models require specific adjustable bed bases. Compatibility should always be verified before installation.

Yes. If the mattress has been delivered rolled, it may require several hours to fully recover its original shape.

Yes. It is common for the body to need between two and four weeks to adapt to a new sleep system.

The average lifespan is approximately eight to ten years, depending on use, maintenance and the characteristics of the model.

To extend its lifespan, it is recommended to ventilate the room daily, remove bed linen for a few minutes each morning, use an appropriate base, rotate or turn the mattress if the model allows it, use a breathable protective cover and always follow the specific recommendations of the purchased model.

A slight initial smell may be present in new products, especially in foam-based materials. It disappears after proper ventilation.

Storage bed bases are designed to support the weight of the mattress and normal use. Capacity may vary depending on the model. Please consult the product’s technical specifications.

Delivery and assembly depend on the retailer where the purchase was made.

It depends on the model. Some include legs, while others rest directly on their perimeter structure.

Yes, provided that the weight is evenly distributed and does not exceed the recommended capacity.

Generally yes. However, compatibility may vary depending on the anchoring system. It is advisable to confirm compatibility with the retailer.

It depends on the model and the options available in the catalogue. Please consult the point of sale to learn about available possibilities.

Regular vacuuming is recommended, along with the use of specific upholstery cleaning products, and avoiding excessive moisture.

It depends on your usual sleeping position. If you sleep on your back, a medium height is recommended. If you sleep on your side, medium-high height. If you sleep on your stomach, low height.

Yes. A short adjustment period may be necessary to adapt to a new height or firmness.

It depends on the model. Some include a removable and washable cover. Always consult the product label.

All our products are covered by the legally applicable warranty in accordance with current regulations. You can consult the full conditions on the warranty page available on our website.

It does not cover improper use of the product, transport damage not reported within the required time, normal wear and tear, or use with incompatible bases.

You must contact the retailer where you made the purchase. They will handle the claim and process the case with our corresponding department if necessary.

Any matter related to exchanges, returns or complaints must be handled directly with the store where the purchase was made. As manufacturers, we supply products to retailers, who are responsible for direct customer service.